One-on-One Care Coordination That Puts You First.
Health care and daily life are deeply connected. Our Enhanced Care Management (ECM) team acts as your personal advocate—helping you navigate medical care, social support, and neighborhood resources every step of the way.
What is Enhanced Care Management (ECM)?
Navigating doctors, medical bills, transportation, and community assistance can be overwhelming. Enhanced Care Management (ECM) provides you with a single, dedicated point of contact who works directly with you and your family to make things simple.
Your personal Care Coordinator doesn't replace your doctors; they make sure everyone works together to support your overall wellness.
How Your Care Coordinator Supports You
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Coordinating Medical Care
Helping you schedule appointments, arrange transportation, and track medications so nothing falls through the cracks.
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Navigating Paperwork & Referrals
Filling out complex forms, setting up authorizations, and connecting you directly to specialist care.
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Connecting to Community Supports
Linkage to housing navigation, emergency groceries, utility assistance, and baby or kids' supplies.
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Hands-On Community Health Workers (CHWs)
Local advocates who come to you, accompany you to visits, and listen to your specific needs in plain, relatable language.
Who Qualifies for ECM? (Populations of Focus)
ECM is tailored to individuals and families who need extra support to balance health and daily life:
- Individuals managing multiple chronic conditions
- Families or individuals experiencing housing instability or homelessness
- Pregnant and postpartum individuals seeking extra support
- Adults or children with frequent emergency room visits or hospital stays
- Individuals transitioning back into the community from care facilities
Care That Comes at No Extra Cost to You
"Navigating healthcare and social resources shouldn't add financial stress to your life. We partner directly with managed care health plans under California's CalAIM initiative so your personal Care Coordinator and support services are fully covered through your existing benefit."
Connect With Our Care Team
We verify health plan coverage seamlessly behind the scenes so there are never any out-of-pocket costs or surprise fees.
