Your Health. Your Goals. Your Dedicated Care Team.
Enhanced Care Management is a Medi-Cal benefit under CalAIM that gives eligible members a dedicated Care Coordinator to bring medical care, social services, and community resources together—in one place.
Whole-Person Care, Coordinated for You
ECM is designed for Medi-Cal members with complex health and social needs. Instead of juggling many providers and programs on your own, you get one lead Care Coordinator.
Your coordinator works with your doctors, health plan, and community partners—often in person, where you live—so your care finally works together.
The Core Services of ECM
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Outreach & Engagement
We reach out to eligible members in person and in the community to get started.
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Assessment & Care Plan
A full look at your health and social needs, and a care plan built around your goals.
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Coordination of Care
Bringing your doctors, specialists, behavioral health, and services onto the same page.
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Health Promotion
Support to help you manage conditions and build healthy habits.
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Transitional Care
Extra help when you leave a hospital or care facility, so you recover safely at home.
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Member & Family Supports
Education and support for you and the people who care for you.
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Community Referrals
Connections to housing, food, and other community and social services.
What Your Care Coordinator Does
ECM Is…
- A dedicated person who knows your whole story
- Help scheduling, rides, forms, and follow-ups
- Someone who works with all of your providers
- Support at home and in your community
ECM Is Not…
- A replacement for your doctor
- A cost to eligible Medi-Cal members
- Emergency or 24/7 crisis care (call 911 or 988)
- A one-time phone call
From First Call to Ongoing Support
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Step 1
Reach Out
Contact us, get referred by your doctor, or hear from your health plan.
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Step 2
Confirm Eligibility
We work with your health plan to confirm you qualify for ECM.
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Step 3
Build Your Plan
Your coordinator completes an assessment and creates your care plan with you.
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Step 4
Ongoing Support
Regular check-ins, coordination, and connection to resources.
Common Questions About ECM
Does ECM cost anything?
No. ECM is a covered Medi-Cal benefit for eligible members enrolled in a managed care health plan.
Can I keep my current doctors?
Yes. Your Care Coordinator works alongside your existing doctors—they don’t replace them.
Do I have to join ECM?
No. ECM is voluntary. You can choose to participate or stop at any time.
Who can refer me to ECM?
You can refer yourself, or a doctor, hospital, family member, or community organization can refer you.